Refund and Reimbursement Policy

For the purposes of this Policy, the Student refers to any individual benefiting from the services provided by Pro Student.

This Policy is intended to clarify the circumstances under which tuition fees may be refunded, as well as the situations in which refunds are not available, in order to ensure a clear understanding between the Student and Pro Student before the agreed services commence.

First: Cases Where the Student Is Entitled to a Refund

The Student may request a partial refund of the fees paid in the following cases:

If the Student withdraws from the academic program at least fourteen (14) days before the scheduled start date of the program, provided that a clear written withdrawal request is submitted before the program begins, the Student shall be entitled to a refund of 75% of the refundable tuition fees, after deducting Pro Student's administrative fee of SAR 500, in addition to any administrative fees or charges imposed by the educational institution, institute, or university in accordance with its applicable policies.

If the institute or university cancels the academic program for which the Student applied at the time of application, the refund request shall be processed in accordance with the educational institution's refund policy, after deducting Pro Student's administrative fee of SAR 500, along with any administrative or operational fees imposed by the educational institution or any related third party.

Second: Cases Where the Student Is Not Entitled to a Refund

The Student shall not be entitled to claim a full or partial refund of any fees paid in the following circumstances:

If the Student fails to pay the full amount of the fees due by the specified deadline and does not submit a written withdrawal request at least fourteen (14) days before the start of the academic program, Pro Student shall not be responsible for the inability to complete the application process. In such case, the reservation deposit and any other fees already paid shall not be refunded.

If the Student changes their study plans or travel decision for personal or professional reasons after Pro Student has commenced providing the agreed services, the Student shall not be entitled to claim a refund of any amounts paid.

The Student shall not be entitled to request a refund of any amounts paid directly to any educational institution or third party without the prior knowledge or coordination of Pro Student.

No tuition fees shall be refunded if the Student withdraws after the academic program has commenced. Any refund in such case shall be subject solely to the policies and conditions of the educational institution, institute, or university.

The Student forfeits the right to request a refund if they engage another agency or intermediary to provide similar services where such engagement disrupts the application process or conflicts with Pro Student's operating procedures.

Pro Student shall not be liable for any delays or disruptions caused by third parties, including government authorities, embassies, consulates, educational institutions, accommodation providers, or any other entities beyond its control.

Once the application process has been completed and the Student has received acceptance into the academic program, all fees paid to educational institutions, universities, accommodation providers, or any other third parties shall be governed by the policies of those entities. Pro Student shall not be responsible for refunding such amounts or guaranteeing approval of any refund request.

Pro Student's administrative fee of SAR 500 is non-refundable once the application process has commenced. This fee covers opening the Student's file, reviewing documentation, communication and follow-up, and preparation of the application. In addition, any administrative or operational fees imposed by the educational institution, institute, or university—whether USD 150, USD 250, or any other amount—may also be deducted in accordance with the policies of the relevant educational institution.

Third: Visa and International Travel-Related Cases

The Student shall not be entitled to a refund of fees paid in matters relating to visas or international travel, including but not limited to:

Failure to pass the visa interview or refusal of the visa application by the embassy, consulate, or immigration authority.

Failure by the Student to submit the required visa documents on time or submission after the specified deadline.

Submission of false, incomplete, inaccurate, or fraudulent information or documentation.

Failure by the Student to satisfy the visa requirements established by the relevant authorities.

Rejection by the embassy, consulate, or immigration authority of the documents submitted by the Student.

Deportation of the Student from the country of study or denial of entry for reasons determined by the official authorities of the destination country.

The decision to approve or refuse a visa rests solely with the competent authorities. Pro Student does not guarantee the issuance or approval of any visa and shall bear no responsibility for any visa refusal or delay.

Fourth: Refund Policy in the Event of Cancellation by Pro Student

Pro Student reserves the right to cancel, modify, or reschedule any of its services in the event of circumstances beyond its reasonable control, including political unrest, natural disasters, epidemics, security risks, or any circumstances that may affect the Student's safety or prevent the agreed services from being delivered as intended.

In such cases, Pro Student may notify the Student of the available options, which may include:

Recommending an alternative academic program at another institute or university within the same country of study, or in another country offering a comparable program in the same field of study.

Extending the validity of the service to a later date, allowing the Student to utilize the service at another mutually agreed time.

Cancelling the service or program and refunding the refundable fees after deducting Pro Student's administrative fee, together with any operational costs, administrative charges, or amounts already paid to third parties, in accordance with the applicable refund policy.

If the Student chooses to remain in the country of study after the cancellation of the program or service, such decision shall be made entirely at the Student's own responsibility, and the Student shall bear all consequences arising from that decision.

Fifth: Refund Policy in the Event of Cancellation by the Student

If the Student cancels their application less than fourteen (14) days before the scheduled start of the academic program, no refund shall be granted for any amounts paid.

If the Student submits a written withdrawal request at least fourteen (14) days before the start of the academic program, the Student shall be entitled to:

• A refund of 75% of the refundable tuition fees; and
• A 100% refund of accommodation fees, provided such fees are refundable by the accommodation provider;

after deducting Pro Student's administrative fee of SAR 500, together with any fees or amounts already paid to third parties or educational institutions in accordance with their respective policies.

If the Student withdraws after the academic program has commenced, any refund request shall be governed entirely by the refund policy of the educational institution, institute, or university to which the Student applied. Pro Student does not guarantee approval of any such refund request.

If the Student chooses to return to their home country before completing the academic program for personal, professional, family, or medical reasons, all fees paid—including tuition fees, accommodation fees, return travel costs, and any additional expenses—shall be non-refundable unless the relevant educational institution or other responsible party expressly agrees otherwise.

Sixth: General Provisions

The Student acknowledges that reading and accepting this Policy is a mandatory condition prior to completing registration or making any payment. The Student further acknowledges that Pro Student's role is limited to providing educational consultancy, advisory, guidance, and follow-up services within the scope of the agreed services, and does not include guaranteeing decisions made by educational institutions, embassies, consulates, immigration authorities, or external service providers.

If a refund request is approved, the refundable amount shall be transferred to the bank account designated by the Student within up to five (5) business days after the refund request has been approved and the relevant funds have been received from the concerned party, where the refunded amount relates to a third party.